Refunds/Returns and Policies

REFUNDS:
Alpha Wraps Orlando LLC does not offer a refund on booked appointment deposits after 24 hours. The purpose for the deposit is to hold that date and appointment. If we book an appointment for a client, and turn down multiple other clients for that date, we will lose out on that slot. The purpose for the deposit is to ensure that date is booked, and prompt the order of materials. If materials were ordered, those materials still belong to Alpha Wraps exclusively. We will not mail out or hand deliver those materials. The materials are paid for in addition to booking the appointment. Not with the booked funds. So to be clear, if a client pays a deposit of $500 and does not show up for their appointment, they will not be refunded, and if material was purchased, that material is owned by Alpha Wraps and the deposit amount has no effect on materials. 

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BOOKING DEPOSIT POLICY

To ensure that we can deliver the best service and meet your expectations, a booking deposit is required to reserve your time slot for vehicle wraps. Please review our booking deposit policy below:

1. Deposit Amount:

   • The booking deposit is 50% of the total order cost.

   • This deposit is required to secure your appointment and is non-refundable after 24 hours of booking.

2. Non-Refundable After 24 Hours:

   • Once a booking deposit is made, it is non-refundable after 24 hours. This is to ensure that your time slot is held and that we can allocate the necessary resources for your vehicle wrap.

3. Missed Appointments or Delays:

   • If you miss your scheduled appointment or if we are unable to complete the service due to any restrictions on your part, a new booking deposit may be required to reschedule your service.

   • The initial booking deposit will not be refunded in such cases.

4. Inability to Work on the Vehicle:

   • If you drop off your vehicle but we are unable to begin work on it due to issues caused by the client (e.g., vehicle not ready, missing parts, etc.), the new booking deposit will be added to your second invoice.

5. Flexibility and Discretion:

   • Alpha Wraps reserves the right to evaluate any booking abnormalities on a case-by-case basis. We will always work with you to the best of our ability to accommodate any unforeseen issues.

RESCHEDULING:
Customers are allowed to reschedule (If date available) within a 72 hour time frame from the original booking, as long as the booking is further than 1 week out from the request to change. They are also able to cancel the booking and receive a full refund within a 24 hour time period of the original booking unless materials were also ordered. Then, they will receive a refund with the subtraction of the materials ordered. If Alpha Wraps LLC cannot meet the scheduled date, We will reschedule to the next available date that both parties agree on. This is extremely rare, but with abnormalities like the Covid outbreak, general illness, and the like, we want customers to know that their appointment will be met and rebooked as soon as possible. 
DESIGN WORK:
Alpha Wraps Charges $100 per hour for design work. If a client books out an appointment, or pays for design work, this is the rate they will be charged. All design work is recorded for time comparison. If there is a technical abnormality and the time is not recorded, we will use common sense judgement on the time to complete. If a client books an appointment date, but does not approve the design work until after that date, we will reschedule at the next available open date. 
ISSUES/DEFECTS WITH FINISHED WORK:
If finished work shows signs of service errors, like improper installation, we will offer a free solution to those issues. We do not offer refunds on any service abnormalities, but will fix any and all service based issues free of charge. All manufacturer issues will require the applicable steps through that provider. Alpha Wraps will help to insure the product warranty needs are met in this instance. 

PAYMENT POLICY:
At Alpha Wraps Orlando, we are committed to providing our clients with exceptional service and quality products. To ensure a smooth and efficient payment process, we have established the following payment policy:

HOURLY SERVICE RATE:

Not all jobs can be quotes in a lump sum. Some work requires us to apply an hourly service rate. Vinyl removal, PPF removal, body work, sanding, assembly, disassembly and so on.. This type of service will be $125 per hour. Hourly service rate will be applied on top of the initial booking amount if there is work that needs completed outside of the normal 

1. Accepted Payment Methods:
We accept the following forms of payment:
Cash
Credit/Debit Cards
Venmo
2. Payment Timing:
Payment is due at the time of service unless otherwise agreed upon in writing. A deposit of 50% is due at the point of appointment booking.
3. Payment Disputes:
If a client disputes a charge, we will work to resolve the issue promptly. However, until the matter is resolved, all future payments for services will be required in cash or via Venmo. This includes future projects from the same clients.
4. Returned Payments:
In the case of a bounced check or canceled payment, we will require all future payments to be made in cash or through Venmo.
5. Credit Card Processing:
If there are three or more failed attempts to process a credit card payment, we will only accept cash or Venmo for any future services rendered.
6. Receipt of Payment:
Clients will receive a receipt for all payments made, which will be in the form of a paid invoice, or an email receipt for cash or Venmo.
7. Changes to Policy:
Alpha Wraps Orlando reserves the right to modify this payment policy at any time. Clients will be notified of any changes.
By utilizing our services, you agree to abide by the terms outlined in this payment policy. Thank you for your understanding and support.

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9. Outstanding Balances:

Alpha Wraps holds the right to put a service lien on the vehicle if any work is rendered and the client does not pay the outstanding balance in full. This includes, but is not limited to, canceling the work mid way, requesting further work after the initial deposit, and the client changing their mind after work is rendered. This will result in Alpha Wraps holding the vehicle until the payment is made. This includes if a client disputes a charge, as it also results in an outstanding balance. If a payment is made and does not go through on a later date, this will also result in an outstanding balance. If there is a chargeback made, we are aware that the payment is sometimes in a pending state. We will do our best to expedite that process after the cash/Venmo is paid for the remaining balance. If a vehicle is brought in for standard warranty repairs, and there is an outstanding balance, we will not start the repairs or deliver the vehicle until the balance is paid. Alpha Wraps will work diligently to solve these payment issues. We will also make sure the vehicle is stored inside and out of the elements when possible.

Payment Method Restrictions:
If a client disputes a charge, bounces a check, or cancels a payment, we will require that all future payments for services be made in cash or through Venmo. Alpha Wraps holds the right to require a client to pay in cash for any reason. 
In the event of three or more failed credit card processing attempts, we will also require cash or Venmo for any services rendered.
We appreciate your understanding and cooperation as we work to provide the best possible experience for all our clients. 

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If you have any questions or need further clarification, please do not hesitate to contact us.
Thank you for choosing Alpha Wraps Orlando!